NOTICE OF ROCHESTER REGIONAL HEALTH AND ST. LAWRENCE HEALTH AFFILIATION

EFFECT ON ACCESS TO PATIENT INFORMATION THROUGH THE STATEWIDE HEALTH INFORMATION NETWORK OF NEW YORK (“SHIN-NY”).

Notice of Rochester Regional Health and St. Lawrence Health Affiliation; Effect on access to patient information through the Statewide Health Information Network of New York (“SHIN-NY”). [Read the Affiliation Agreement.]

Forms and Notice

Below you will find links to our advance directives, patient proxy, patient rights in New York State, and patient privacy.  To learn more about patient rights, contact our Patient Advocacy Manager: (315) 261-6005

• Access for Persons with Disabilities
• Compliance Concerns 
• Deciding About Health care: A Guide For Patients and Families
• Health Care Proxy Information from New York State Department of Health
• Notice of Privacy Practices
• Patient Rights in New York State
• Rights and Protections Against Surprise Medical Bills
• Right to Receive Good Faith Estimate of Expected Charges

Patient Relations

As a partner in your or your loved one's care, you are encouraged to speak up. We love to hear the good, and we really need to hear the bad, too, as we are committed to continuous improvement.

You may address concerns directly with your health care team, and/or by calling one of the numbers below. Our patients are randomly surveyed by mail through an independent third party, Research Corporation. By law, surveys include the Hospital Consumer Assessment of Providers and Health care Systems, a set of questions proven to provide reliable and valid measures of a patient's experience of his or her care. We use these measures continuously to educate staff, develop initiatives, and guide everything from facilities design, to infection prevention, to meal preparation - all aspects of what we do every day that impact the outcome of care.