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St. Lawrence Health

Visitor Guidelines

Guidelines for Visiting St. Lawrence Health 

Due to the much-welcomed reduction of COVID-19 cases in our community, St. Lawrence Health has decided to discontinue its visitor screening stations effective Thursday, June 30, 2022.

VISITOR SCREENING AND CHECK-IN PROCESS

The NYS Department of Health (NYS DOH) no longer requires hospitals to maintain formal visitor check-in processes for contact tracing purposes.

Effective Thursday, June 30, 2022, at 12:01 am:

  • Temperature checks will be discontinued.
  • Patients will check in at registration.
  • Visitors must check in at information desks/switchboard areas for further direction. Entrances to buildings will continue to be controlled for security purposes.

NOTEVisitors and support persons must continue to wear a medical mask, that completely covers their nose and mouth, for the duration of the visit. Cloth masks are unacceptable; a medical-grade mask will be provided for you if needed.

VISITATION

Hospital Visitation hours are from 9 am - 1 pm, and 4 pm - 8 pm at Canton-Potsdam Hospital, Gouverneur Hospital, and Massena Hospital

Emergency Department Visitation for all three hospitals is one visitor per patient, with no restriction on hours.

NUMBER OF VISITORS AT BEDSIDE

  • Patient can have multiple visitors but no more than two at the bedside at a time.
  • End-of-Life visits in the hospital are not restricted. However, social distancing must be maintained. Please work with families to avoid overcrowding.
  • Same-day/ambulatory procedures or surgeries:
    •  One companion is permitted for pre-procedure (surgery) and post-procedure (surgery).
    • Pediatric patients may have up to two support persons at a time.
    • Visitors must remain masked at all times and must maintain social distancing and hand hygiene.
      • All visitors must remain masked for the duration of their visit with a medical-grade mask. Masks will be provided upon entry if needed.
      • Please note: Visitation will be limited for COVID-19 or suspected COVID-19 positive patients. Refer to the policy for specific details.

SUPPORT PERSONS

  • Allow two support persons at the bedside at a time.
  • Labor & Delivery:
    • Triage: one support person
    • Admission, labor, delivery, and recovery: two support persons
    • Post-partum: two support persons
  • Patients with intellectual and/or developmental disabilities, cognitive impairment, dementia: one support person + additional visitor during visitation hours.