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Alert: Closures and Visitor Restrictions In Place

Patients and Visitors

Great care begins with our outstanding staff. Everyone involved in your care is here to serve your needs. Your involvement -- asking questions, keeping track of your medications, and learning about patient and visitor safety - is a partnership we value highly.

Browse our most common in-house services listed below or use one of the links to the right.

Cafeteria/Food Service

If your loved one is hospitalized, he/she will be provided with meals or snacks appropriate to his/her healing plan; always ask your loved one's nurse about bringing food items from home or a restaurant.

Canton-Potsdam Hospital
The Hospital Café is located on street-level
Café hours are daily from 7:00 AM - 5:45 PM

Gouverneur Hospital
The Hospital Café is located on the lower-level
Staffed Café hours are daily from 6:00 AM - 1:15 PM

Massena Hospital
The Hospital Cafeteria is located on the 2nd floor
The Cafeteria is open daily from 6:15 AM - 3:30 PM, à la carte 

Hospital Gift Shop

Volunteers manage the hospitals' Gift Shop, which stock jewelry, stuffed animals, toys, coffee travel mugs, handbags, scarves, and other items sure to help you convey a caring message to loved ones. 

Canton-Potsdam Hospital Guild Gift Shop
Monday through Friday, 9:00 AM - 7:00 PM
Saturday and Sunday, 12:30 PM - 3:30 PM

Gouverneur Hospital Auxiliary Gift Shop
Monday through Friday, 9:30 AM - 3:00 PM

Massena Hospital Gift Shop
Monday through Friday, 10:00 AM - 4:00 PM
Every-other Tuesday, 7:00 AM - 4:00 PM

Needle/Sharps Disposal

We offer a service for safe disposal of used needles and sharps. Use a specially-designed sharps container available from most pharmacies, or place your used sharps in an empty detergent or bleach bottle, seal the bottle, and label it clearly as "used sharps."

Please do not leave sharps bottles unattended at any time.

Canton-Potsdam Hospital
Bring containers to 50 Leroy Street and notify the switchboard staff that you have used sharps for disposal. 

Gouverneur Hospital
Bring containers to 77 West Barney Street and notify the laboratory staff that you have used sharps for disposal. 

Massena Hospital
Bring containers to 1 Hospital Drive and notify the laboratory staff that you have used sharps for disposal. 


Our employees make every effort to leave the closest parking spaces open for patients and visitors, and spaces for people with disabilities are clearly marked. Designated space for emergency visits and for clergy is available adjacent to the emergency room of the main campus.

Patient Relations

Compliments and words of thanks are welcome and are relayed to staff members and supervisors. We love to hear the good, and we need to hear the not-so-good.

If something about your care is of concern to you, allow our Director of Patient Experience to address your concern first. We are committed to continuous improvement and your feedback assists us in serving you better. If you have a concern about your care or your visit to us, please contact:

CPH's Director of Patient Experience at (315) 261-5050
GH's Director of Patient Experience at (315) 535-9362
MH's Department of Patient Concerns at (315) 842-3025


Tobacco Use

All our campuses are proudly smoke free.

New York State law prohibits smoking on or within 15 feet of the property line of a medical facility, or on or within 100 feet of a school or educational facility.

If you use tobacco products and are admitted as an inpatient, please speak to your nurse. Help with quitting smoking is available from all of our primary care providers and Pulmonology specialists.

Because some of our Potsdam facilities are adjacent to property designated as educational, smoking is not permitted on the sidewalks, parking lots, or across the street from our Potsdam campus. 

Visiting Hours

For our current Visiting Hour protocol, please visit